Applegreen Partnership with MassDOT
Massachusetts, where innovation meets tradition and bustling streets meet ocean views and mountain landscapes. At the heart of it all stands MassDOT, connecting the Commonwealth from Boston to the Berkshires and beyond.
As you travel through this diverse landscape, travelers are greeted with a warm welcome and a friendly smile.
Applegreen Service Plazas serve as a welcoming waypoint for residents and visitors alike.
Your needs met. Your trip made better. Whether it’s the daily drive or the start of something special.
It’s not just the destination, but the moments along the way that make the journey unforgettable.
Elevating Massachusetts Service Plazas
From Boston to the Berkshires and Beyond
Applegreen is proud to partner with MassDOT to transform and operate 18 Service Plazas across the Commonwealth—creating clean, safe, and welcoming spaces for travelers to rest, refuel, and reconnect. Driven by a hospitality mindset, we’ve created future-focused designs in support of customer-focused operations. Working together with our local partners, we are reimagining the travel experience to the benefit of residents, business and visitors alike.
Investing in the Journey: $750M Plaza Revitalization
We are delighted to invest more than $750million in the 18 Service Plazas across the Commonwealth. In partnership with Suffolk Construction and Upland Architects, Applegreen will completely redevelop 9 Service Plazas and refurbish an additional 9 Service Plazas into welcoming, modern, sustainable destinations. Applegreen and our team have curated three different revitalization concepts reflecting the various local cultures and architectures. Rather than a generic stop along a busy highway, each Plaza will stand as a symbol of the region it serves, seamlessly integrating into its surroundings while creating a distinct sense of arrival, offering travelers and experience that is uniquely Massachusetts.
Upstanding Service
Providing outstanding customer service that meets traveler needs and creates moments of both calm and connection along a journey is our mission. Applegreen will operate all aspects of the Service Plazas, including restaurants, cafes, shops, fuel and EV charging.
As we plan to launch operations, Applegreen will identify partners, strong customer service teams, and other resources to offer world-class service experience. We will provide access to convenience goods, amenities and national food and beverage brands to the travelling public both during interim and post-revitalization operations.
We have a successful track record of managing similar Plaza transformations, and are confident we will lead a timely, effective process with limited downtime to customer services.
We are thrilled to have the opportunity to work with the Commonwealth of Massachusetts and MassDOT to improve the travel experiences of drivers across Massachusetts for years to come.
Key Objectives of Partnership
The Commonwealth’s Service Plazas are so much more than a quick pit stop on a car journey. They represent an opportunity to reflect Massachusetts’ brand as the most welcoming state in the nation for residents, businesses and visitors from around the globe. They are an opportunity to create jobs, support regional economies and drive forward sustainability goals. Applegreen joins with MassDOT on the importance of maximizing the benefits of our Service Plazas to reach important economic, travel and tourism, and environmental goals.
Our model:
- Expands and Encourages Electric Vehicle Charging
- Offers Sustainable Buildings and Systems
- Markets the Commonwealth and its Communities
- Promotes workforce Diversity
- Creates Revenue Sustainability
Building Our Team
Applegreen takes pride in being an employer of choice, offering opportunities for a diverse workforce to be successful and advance in their career. Ultimately, Applegreen will employ nearly 1,500 Massachusetts residents (in addition to more than 700 related construction jobs associated with redeveloping and renewing the Plazas).
About Applegreen
Applegreen operates approximately 530 locations and over 700 individual food and beverage offers, employing around 18,000 people globally—including over 7,000 in the U.S.—and generating more than $4 billion in annual revenue. We currently operate 113 Service Plazas across the U.S., with deep experience partnering with multiple State Authorities and Departments of Transportation. Applegreen has a proven track record of successfully revitalizing Service Plazas across the United States.
Suffolk: #1 Safest Contractor in New England
Suffolk Construction Company is America’s premier contractor, delivering unmatched expertise in construction management, innovation, and investment to achieve clients’ dreams with integrity and professionalism. Headquartered in Roxbury, and the largest construction firm in the Commonwealth, Suffolk has 15 offices and over 2,800 employees. Known as the go-to firm for complex and challenging projects, Suffolks follows look ahead planning and engagement of all project stakeholders from an early stage. Suffolk is a trusted partner across Massachusetts, providing an open book policy at all times. With over 3,000 trade partners, Suffolk has vast experience of working successfully with various Unions and Project Labour Agreements.
Upland: Innovative designs, inspired communities
Upland Architects, Inc. is a Massachusetts-based firm specializing in innovative architectural design and project management for the travel, C-store, restaurant-retail, and municipal sectors. Founded over two decades ago, the firm has become a trusted partner for clients across the region, delivering tailored design solutions that combine functionality, aesthetics, and a deep understanding of community. With a diverse portfolio of impactful projects, Upland integrates technology, sustainable practices, and a client-focused approach to create environments that inspire connection and growth while maintaining a commitment to excellence, collaboration, and delivering maximum value on every project.