FAQs
General
How do I contact Applegreen customer service?
The easiest way to get in touch is to email us at info@applegreen.com.
How do I make a complaint?
We’re here to make your journey more enjoyable. So if you’re not happy with any part of your experience at Applegreen, we’d really like to hear about it. You can speak to the site manager on duty or email info@applegreen.com with details.
Where can I find press or media contact information?
You can make press inquiries by emailing applegreen@sweartaker.ie
Does Applegreen offer franchising opportunities?
We don’t operate franchises in the traditional sense, but dealer partnerships are available for existing forecourt owners.
Find out more about dealer partnerships here.
Where can I find out about a career at Applegreen?
You’ll find our current job openings and career information on the Careers page of the Applegreen Group website. You can also visit applegreen-stores.rezoomo.com for job listings and applications.
Do you have a fuel quality guarantee?
Yes, all of our fuel is 100% traceable and quality-assured. Any issues raised are investigated and resolved.
Do you charge extra for card payments?
No. At Applegreen we don’t apply any surcharges with credit or debit card payments.
How can I find out more about your sustainability initiatives?
Simple. Just visit drivechange.applegreen.com, where you can find details on Net Zero goals, tree planting and more.
Where can I find your terms and conditions and privacy policy?
You’ll find links to this important information at the very bottom of our website page.
Shop
What are your shops’ opening hours?
Shops at most Applegreen locations in Ireland are open 24/7, especially in motorway service areas. Smaller local shops may operate from 7am – 10 pm.
Use the store locator to check opening hours at the Applegreen you want to visit.
Are your shops open 24/7?
Shops at most Applegreen locations in Ireland are open 24/7, especially in motorway service areas. Smaller local shops may operate from 7am – 10 pm.
Use the store locator to check opening hours at the Applegreen you want to visit.
Do you have public toilets available?
Yes, all Applegreen locations have toilets. Motorway sites have accessible and baby changing facilities that are open 24/7.
Do you offer free air for tyres?
You can use air for tyres at most of our locations for a small charge.
Do your shops have ATMs?
Yes, nearly all locations have ATMs, especially our motorway service areas and larger sites.
Use the store locator to check opening hours at the Applegreen you want to visit.
Can I get cashback at the till?
We are unable to offer cashback at most of our locations. We’re sorry for any inconvenience this might cause.
Do you sell lottery tickets or gift cards?
Yes, National Lottery tickets and a variety of gift cards are available at most Applegreen shops.
Do you have a loyalty or rewards programme?
We do. It’s called Applegreen Rewards. But we’re going to be replacing it soon with a new loyalty programme and app that will offer you a much more rewarding experience. Keep an eye out!
Is there free Wi-Fi at Applegreen locations?
Yes, absolutely. Free Wi-Fi is available at motorway service areas and many larger locations.
Which Applegreen locations have a car wash?
Many of our locations have automatic or jet wash facilities.
Use the store locator to check opening hours at the Applegreen you want to visit.
Food & Coffee
What food brands are available?
Brands including Braeburn, The Bakewell, Crafted Kitchen & Deli, Burger King, Subway, Chopstix, Greggs, Taco Bell, Popeyes and M&S Food are available at Applegreen.
Brands differ from location to location. You can use the store locator to check which ones are at the Applegreen you want to visit.
What are your food service hours?
Our food service hours differ from location to location.
You can use the store locator to check this at the Applegreen you want to visit.
Do you offer vegetarian or vegan options?
We do. These include veggie sandwiches, vegan soups, vegan sausage rolls, vegetarian soup ( The Bakewell / Crafted Kitchen & Deli – however, soup is location-dependent), plant-based sandwiches (Subway) and plant-based burgers (Burger King).
Use the store locator to see which food brands are available at the Applegreen you want to visit.
Do you have gluten-free options?
We do. These include gluten-free snacks, salads and some hot meals. However, these options are limited and our kitchens are not 100% gluten-free.
Where can I find allergen information?
You’ll find this information at our food counters and online from our partner brands.
Do you offer non-dairy milk for coffee?
Oat milk is available at all our self-service locations. Oat, coconut, almond and soya milk are available at all cafés.
Do you have a coffee loyalty or refill programme?
Yes. It is available through our Braeburn Cafés. Buy seven coffees and get the eighth one free of charge.
Are there seasonal coffee flavours available?
We always have vanilla, caramel and hazelnut available at our self-service locations. From time to time, we also have a seasonal flavour available. Our Braeburn Cafés have an extensive range of flavours available. Check the Braeburn Instagram for our latest seasonal specials (@braeburncoffee).
What should I do if I’m unhappy with a meal?
We hope this never happens but, if it does, you can speak to the manager on site or contact us at info@applegreen.ie.
Driver Services
What types of fuel do you offer?
We offer petrol and diesel at all of our locations, with AdBlue, gas oil, HVO and EV fast charging available at many others.
You can use the store locator to check this at the Applegreen you want to visit.
Do you sell AdBlue?
Yes. AdBlue is available at the pump and in containers at most Applegreen locations.
You can use the store locator to check this at the Applegreen you want to visit.
Do you accept fuel cards?
We do. These include Applegreen Fuel Card, DCI, Allstar, UTA and others.
How long can I park for free?
There is no charge for parking at Applegreen, but we do encourage a fair usage policy of no more than two hours.
What are your HGV or overnight parking charges?
There is no charge for HGV and overnight parking.
Can I park my caravan or campervan overnight?
Yes. There is no charge for overnight parking with caravans or campervans.
Do you have showers available?
Showers are available at some of our motorway service areas.
You can use the store locator to check this at the Applegreen you want to visit.
How much does a shower cost to use?
Showers are free to use, but there is a refundable deposit required for key or towel use at some locations.
Does Applegreen have laundry facilities?
Yes, some of our locations have laundry facilities.
You can use the store locator to check this at the Applegreen you want to visit.
Do you offer campervan/caravan dumping stations or electrical connections?
No, sorry, we don’t have those facilities available at our Applegreen locations.
Is assistance available for disabled drivers?
Yes, via the FuelService app or by calling ahead. Our colleagues will assist you at the pump.
Amenities
Which Applegreen locations have a car wash?
Many of our locations have automatic or jet wash facilities.
You can use the store locator to check this at the Applegreen you want to visit.
Do you have baby changing facilities?
Many of our locations have baby changing facilities.
You can use the store locator to check this at the Applegreen you want to visit.
Are microwaves available for public use?
Many of our locations have microwaves available for public use.
You can use the store locator to check this at the Applegreen you want to visit.
Do you have seating or rest areas for families?
Many of our locations have seating or rest areas for families.
You can use the store locator to check this at the Applegreen you want to visit.
Are your locations wheelchair accessible?
Many of our locations are wheelchair accessible.
You can use the store locator to check this at the Applegreen you want to visit.
Do you have pet-friendly areas?
Many of our locations have pet-friendly areas.
You can use the store locator to check this at the Applegreen you want to visit.
Are your toilets open 24/7?
Toilets at our motorway service areas are open 24/7.
You can use the store locator to check this at the Applegreen you want to visit.
Do you have prayer or quiet rooms available?
No, sorry, we don’t have those facilities at our Applegreen locations.
Do you have meeting rooms or business facilities?
No, sorry, we don’t have those facilities at our Applegreen locations.
Do your stores participate in the Deposit Return Scheme? Can I return bottles and cans at Applegreen?
Many of our locations participate in the Deposit Return Scheme.
You can use the store locator to check this at the Applegreen you want to visit.
EV
How do I pay to use the charger?
You can pay for your charging session via contactless payment at the charging station on the payment terminal.
You can also pay for your charging session using the Applegreen Fast Charge app.
What payment methods are supported at Applegreen Fast Charge?
Our chargers accept multiple payment methods across Ireland and the UK.
These include:
- Visa
- Mastercard
- Apple Pay
- Google Pay
Can I use an RFID card?
Yes, we currently accept the following RFID cards:
- AllStar
- Paua
- Zap-map/Zap-Pay
- Octopus Electroverse
Do I need an RFID card or subscription to Applegreen Fast Charge?
No, you don’t. You can pay for your charging session via contactless payment at the charging station on the payment terminal.
You can also pay for your charging session using the Applegreen Fast Charge Mobile App, as well as access receipts for charging sessions started with the app.
What happens if my credit/debit card won’t work?
Maybe you’ve reached your card’s contactless limit. Most card providers implement this limit as a security precaution. You may need to reset your contactless limit.
Alternatively, you can try using a different card, Apple Pay or Google Pay.
Check that you are using a supported payment method. Visa and Mastercard are accepted at all our charge points, but American Express and Discover are not.
Do you have enough funds to cover the cost of the pre-authorisation charge? This pre-authorisation cost is displayed on the charger.
What happens if I’ve paid for my charging session, but it doesn’t start?
If you have paid for a charging session and it failed to begin, please note that your transaction will automatically be voided and the pre-authorisation fee will be returned to your account. You can try again or try a different payment method.
What is a pre-authorisation fee?
To facilitate contactless payment, we temporarily reserve (pre-authorise) a fee from your bank account. The pre-authorisation is not a charge, but a temporary hold, meaning that the funds held will be cleared by your bank within a few working days and Applegreen Fast Charge will only bill you for the kWh used. The duration of this hold is determined by your card provider’s policy.
This process ensures that the payment method is valid and that there are enough funds available to pay for the charging session. If the full amount of the pre-authorisation fee is not used, the remainder will be returned to your account.
The pre-authorisation fee charged is displayed on each charger.
How long does it take for pre-authorised payments to be returned?
This depends on your type of card and your bank. The funds are usually returned within 2 – 14 days. However, in some cases this can be immediate.
How much does an EV charging session cost at Applegreen?
There are no subscription or membership costs with Applegreen Fast Charge. You are charged only for the kilowatt hours (kWh) you use. The cost per kWh is displayed on the charger.
PLEASE NOTE: This price is subject to change at short notice to reflect the cost of energy and development costs. All prices include taxes and fees.
The session cost is calculated by multiplying the unit price by the number of kWh dispensed.
For example: The fast charger you’re using has dispensed 25.75 kWh and the price per unit is €0.73/kWh. This means the amount you will pay is 25.75 multiplied by 73c, which comes to a total of €18.80.
Will I be able to get a receipt for my charging session?
For charging sessions started through the app, receipts can be accessed immediately once the charging session is complete.
If a contactless payment method has been used, such as a physical card or a digital wallet, please click here.
Why is my charging session not starting?
If a charging session won’t begin, please remove the cable from the vehicle and place back onto the charging station and restart the process by following the instructions shown on the charging station. Please note that if you have been charged for the session, the transaction will automatically be voided, and the funds will be returned to your account.
If this still fails, then please contact our support line on:
Ireland – 01 553 13 13
UK – 020 4540 0050
How do I release the charging cable from my vehicle? It seems to be stuck.
If the charger cable won’t release, please ensure that the charging session has been terminated in accordance with the instructions displayed on the charger. Please note that it is not the charger preventing you from releasing the cable.
Please read the instructions located on the charger and ensure that the session has stopped before trying to remove the cable.
Each vehicle has its own requirements that allow a charging cable to be removed from the vehicle. Please follow the procedure recommended by your vehicle manufacturer.
Here are some steps you can take if you think the charger cable is stuck:
-
Push the cable firmly back into the vehicle.
-
Make sure the charging session has ended via the charging station or on the screen inside your vehicle.
-
Lock and unlock the vehicle.
-
Try removing the cable again.
Once you have successfully removed the charging cable, return it to the holster on the charging station.
What connectors or plugs are on the charging station?
The majority of our network is fitted with CCS connectors. However, we do have some locations where the chargers are fitted with CCS and CHAdeMO connectors.
The connector you use will depend on your vehicle’s inlet port. Rapid chargers use CHAdeMO or CCS (Combined Charging Standard).
European EV models including Audi, BMW, Renault, Mercedes, VW and Volvo use the CCS connector.
Asian manufacturers like Nissan and Mitsubishi use the CHAdeMO connector.
Is there a time limit on the chargers?
Not at present. However, most manufacturers recommend you only charge to 80% of the battery’s capacity at DC chargers to protect the battery’s health.
I am not charging as quickly as I expected
Our ultra-fast chargers communicate with your EV to select the most appropriate charging rate.
Charging speeds may vary due to battery charge level, current use of the charging station, and climate conditions. Your vehicle charges faster when the battery is at a lower state of charge, while the rate of charge slows as it fills up.
Each EV has a unique charging curve, which limits the amount of charge the battery can accept at various states of charge. The control systems in the vehicle will automatically reduce the charging speed as the state of charge increases. In most vehicles, it slows down dramatically after the 80% charge level is reached.
What if the charger displays the not in-service indicator?
If the not in-service indicator is showing, it means that the charger cannot be used at this time.
Please accept our apologies for this inconvenience and try using another charger on site if one is available.
How can I report an issue at an Applegreen Fast Charge location?
There are 3 ways you can get in touch:
-
Email us on customersupport@applegreenelectric.com.
-
Call us on the numbers listed under “How do I contact Applegreen Fast Charge?”
-
Report the issue through the Fast Charge app main menu.
We’ll need you to let us know:
-
The Applegreen Fast Charge location
-
Which charging unit there is affected
-
A brief description of the issue or problem you have experienced
How do I find an Applegreen Fast Charge location?
You can easily locate Applegreen Fast Charge stations using our dedicated Applegreen Fast Charge app.
This is available for both iOS and Android and provides real-time availability and locations of our chargers, as well as the ability to filter those locations based on connector type, power level, and availability.
You can also find Fast Charge locations listed on popular EV charging station maps like PlugShare, or even general mapping services such as Google Maps.
Simply search for "Applegreen Fast Charge" or "EV charging stations" on your route.
These platforms also provide the location, availability and other useful information about our chargers.
How do I contact Applegreen Fast Charge?
Ireland
Email: help@applegreenfastcharge.com
Phone: 01 553 13 13
United Kingdom
Email: help@applegreenfastcharge.com
Phone: 0800 058 4546