FAQs

General

How do I contact Applegreen customer service?

The easiest way to get in touch is to email us at contactus@applegreen.com

How do I make a complaint?

We’re here to make your journey more enjoyable. So if you’re not happy with any part of your experience at Applegreen, we’d really like to hear about it. You can speak to the site manager on duty or register a complaint by emailing us at contactus@applegreen.com

How can I make press or media inquiries?

You can make press inquiries in the Media Centre, which you’ll find on the Applegreen Group website.

Where can I learn more about careers at Applegreen?

You’ll find our current job openings and career information on the Careers page of the Applegreen Group website. You will also find vacancies listed on job platforms such as Indeed and LinkedIn.

Do you charge extra for card payments?

No. At Applegreen we don’t apply any surcharges with credit or debit card payments.

Where can I find your terms and conditions and privacy policy?

You’ll find links to this important information at the very bottom of our website page. Or you can click through to them using these links:

Terms & Conditions
Privacy Policy

Store

Are all Applegreen stores open 24 hours, 7 days a week?

Our opening hours can vary from location to location. The best thing to do is use our store locator to find the most up-to-date information for the location you’re planning to visit.

What can I buy at an Applegreen Travel Plaza store?

You can buy everything you would expect to find at a regular convenience store. From snacks and drinks to grab-and-go food, travel essentials and more. Please note that what we stock can vary from location to location.

Are there public restrooms available at Applegreen?

100%. You’ll find safe, clean public restrooms with accessible and family facilities at all Applegreen Travel Plazas.

Do your locations have ATMs?

You’ll find ATMs available at most Applegreen Travel Plazas. To check if there is one at the location you are visiting, use our store locator to get the most up-to-date information.

Is there free Wi-Fi at Applegreen?

Yes, absolutely. Free Wi-Fi is available to customers at all Applegreen Travel Plazas.

Can I buy or reload toll passes at Applegreen Travel Plazas?

The services we provide at each of our locations can vary. Use our store locator to see what is available at the Travel Plaza you’re planning to visit.

Amenities

Are restrooms open 24/7 at Applegreen Travel Plazas?

Our opening hours can vary from location to location. The best thing to do is use our store locator to find the most up-to-date information for the location you’re planning to visit.

Are restrooms at Applegreen free to use?

Yes. Our restrooms are safe, clean and absolutely free of charge, with accessible and family facilities at all Applegreen Travel Plazas.

Are there showers available at Applegreen Travel Plazas?

Showers are available at some Applegreen locations. Use our store locator to see what is available at the Travel Plaza you’re planning to visit.

Are there baby changing facilities at Applegreen locations?

Baby changing facilities are available at most Applegreen Travel Plazas. Use our store locator to see what is available at the location you’re planning to visit.

Is parking free at Applegreen and is it time-limited?

Short-term customer parking is free at all Applegreen Travel Plazas. Extended parking may be subject to state regulations, toll road rules or local service area policies, depending on the location. Use our store locator to see what services are available at the Travel Plaza you’re planning to visit.

Are there quiet areas, rest areas, picnic tables or outdoor seating at Applegreen Travel Plazas?

The services and amenities we provide at each of our locations can vary. Use our store locator to find the most up-to-date information for the location you’re planning to visit.

Do Applegreen locations have air and water services for vehicles?

Air and water are available for vehicles at most Applegreen locations. Use our store locator to see what is available at the Travel Plaza you’re planning to visit.

Can I park my car overnight at Applegreen Travel Plazas?

Overnight parking for cars and passenger vehicles may be permitted at some Applegreen locations. It all depends on state laws, toll road authority rules and individual site policies. If you plan to park overnight, check local signage or speak with Applegreen staff when you arrive. You can also use our store locator to find the most up-to-date information for the location you’re planning to visit.

Food & Coffee

Is food available 24 hours a day at Applegreen locations?

Our food brand partners mostly operate between early morning and late evening. Their opening hours vary by location. Convenience food is available 24/7 in our stores. Use our store locator to find the most up-to-date information for the location you’re planning to visit.

What food brands will I find at Applegreen?

Our food brand partners vary by location and include Starbucks, Dunkin’, Burger King, Chick-fil-A, Popeyes, Panera Bread, Subway and more. Use our store locator to find the most up-to-date information for the location you’re planning to visit.

Can I get coffee at all Applegreen locations?

Yes. Our food brand partners serve coffee. You can also purchase self-serve coffee at Applegreen stores.

Do you provide non-dairy milk options for coffee?

We do. Non-dairy milk options such as almond or oat milk are available at most coffee outlets.

Where can I find allergen information about food served at Applegreen locations?

Allergen information is available from the individual food brands at each location. You can ask your server before you order or visit the official website of each brand.

Do you have vegetarian options?

Yes. Most of our food brand partners offer vegetarian options. Some provide limited vegan choices. It depends on the brand.

Do you serve gluten-free food?

Yes. We have some gluten-free options available, mostly through packaged foods and selected menu items.

What should I do if I’m unhappy with a meal at Applegreen?

If you’re not satisfied with your meal, you should speak directly to the food brand outlet manager and seek a replacement or refund.

Vehicle Services

Do Applegreen Travel Plazas cater for commercial trucks and coaches?

Our vehicle services vary by location. Use our store locator to find the most up-to-date information for the location you’re planning to visit.

Is there overnight truck parking available at Applegreen Travel Plazas?

Some Applegreen Travel Plazas offer overnight truck parking. Our vehicle services vary by location. Use our store locator to find the most up-to-date information for the location you’re planning to visit.

Can I park my RV or motorhome at an Applegreen Travel Plaza overnight?

Overnight parking for RVs and motorhomes is permitted at most Applegreen locations. It all depends on state law, service area regulations, toll road authority rules and individual site policies. If you plan to park overnight, check local signage or speak with Applegreen staff when you arrive. You can also use our store locator to find the most up-to-date information for the location you’re planning to visit.

Do Applegreen locations function the same way as truck stops?

Our truck services vary by location. Use our store locator to find the most up-to-date information for the location you’re planning to visit.

What fuel types are available at Applegreen?

We have unleaded gasoline, diesel, DEF and EV fast charging available at selected locations. Fuel types vary by location. Use our store locator to find the most up-to-date information for the location you’re planning to visit.

Are there laundry facilities available at Applegreen Travel Plazas?

Some of our sites have laundry facilities available. Use our store locator to find the most up-to-date information for the location you’re planning to visit.

Are there RV dump stations or hookups on site at Applegreen Travel Plazas?

Use our store locator to find the most up-to-date information for the Travel Plaza you’re planning to visit.

Is there assistance for disabled drivers who need help refueling their vehicle?

100%. Staff assistance is available on request at all Applegreen Travel Plazas and in line with ADA requirements.

EV

Does Applegreen offer fast EV charging in the US?

Yes. Fast Charge is available across the US and is compatible with all electric vehicles, including Tesla. Reliable and easy to use, Fast Charge gets most EV batteries back up to 80% in under 40 minutes.

Can I find out if a fast charger is available before I get to an Applegreen location?

With our store locator you can check the current availability of fast chargers at each Applegreen location. This information is updated every 15 minutes.

What charging speeds does Applegreen Fast Charge provide?

Our fast chargers deliver up to 400kW in just 15 minutes. That's one hundred miles of range.

What are the benefits of using the Applegreen Fast Charge app?

The Fast Charge app makes EV charging at Applegreen even more simple and convenient with:

• Real-time visibility: Easily locate nearby charging stations across New York, New Jersey and Connecticut. You can even check availability before you arrive.

• Easy navigation: Use the in-app map to quickly find fast chargers and get directions via Google Maps or Apple Maps.

• Remote charging control: Start and stop your charging session directly from your phone and monitor progress in real time.

• Fast and secure payments: Store your payment details for quick, hassle-free transactions.  No need to re-enter your information each time.

• Usage tracking: Keep track of your charging history and energy usage to better manage your EV charging.

• Transaction access: View past sessions and download receipts whenever needed.

• Account management: Update payment methods, review activity and manage preferences all from within the app.

Can I use Applegreen Fast Charge without the app?

Yes, you can use Applegreen Fast Charge without downloading or using the Fast Charge app. Find out more about Fast Charge.

How long does EV charging take at Applegreen?

Charging time can vary depending on your vehicle, its current battery level, and how much power the vehicle is able to accept. Applegreen Fast Charge uses ultra-fast chargers that get most EV batteries back up to 80% in under 40 minutes.

How do I pay for charging at Applegreen Fast Charge?

There are 3 quick and easy ways to pay for Applegreen Fast Charge.

1. Credit/Debit Card: Use the Nayax payment terminal. Simply tap and go, insert the card for chip payments, or swipe for magnetic strip transactions. Terminals accept Visa, Mastercard, American Express and Discover.
2. Apple Pay/Google Pay: Hold your phone over the Nayax payment terminal.
3. Applegreen Fast Charge App: Download and register your details to charge easily, quickly and reliably.

Can I use an RFID card to pay for Applegreen Fast Charge?

We currently do not accept RFID cards in the US. If you tap an RFID card from another EV charging network at Fast Charge, the transaction will fail and the charging session will not start.

Instead, use one of the payment methods suggested in the answer to “How do I pay for charging at Applegreen Fast Charge?”

Can I use my vehicle’s app to pay for Fast Charge?

Not at the moment. However, Applegreen is actively working with our partners to make payment through your vehicle’s native app possible in the future.

Do I need a subscription to use Applegreen Fast Charge?

No, not at all. No subscriptions or membership are needed to use our ultra-fast charging stations. We accept contactless, swipe, and inserted credit/debit cards as payment, along with Apple Pay and Google Pay. The Applegreen Fast Charge app is available in the US in the Apple Store or Google Play Store and can be used to pay for charging sessions also.

What happens if my credit/debit card won’t work?

First, check to see if your card has reached its contactless limit. Most card providers put this in place as a security precaution, and you may need to reset it. Second, make sure you have enough funds to cover the cost of the preauthorization charge.

Alternatively, you can try using a different card, Apple Pay or Google Pay. Note that Fast Charge payment terminals accept Visa, Mastercard, AMEX, Discover, Apple Pay and Google Pay.

Applegreen Fast Charge will not work with an RFID card from another EV charging network.

What is a preauthorization fee?

To facilitate a contactless payment, we temporarily reserve (or preauthorize) a fee from your bank account. This is not a charge, but a temporary hold, meaning that the fund held will be cleared by your bank within a few working days and Applegreen Fast Charge will only bill you for the kWh used. The duration of this hold is determined by your card provider’s policy.

We do this to confirm your payment method is valid and that there are funds available to pay for the charging session. If the full amount of the preauthorization fee is not used, the remainder will be returned to your account.

How long does it take for preauthorized payments to be returned?

This depends on the type of card you use and your bank. These funds are usually returned within 2 to 14 days. In some cases, though, it can be instant.

What happens if I’ve paid for my charging session, but it doesn’t start?

If your charging session doesn’t begin, remove the connector from your vehicle and place it back into the charging station holster. Restart the charging process by following the instructions shown on the charging station.

If the session still fails to commence, please contact our support line: US +1 888 557-7099

Please note that if you have been charged for the session, the transaction will automatically be voided and the funds will be returned to your account.

What is Autocharge and how does it work?

With Autocharge, your EV starts charging the moment you plug in. Simple. No need to use the app, tap or swipe a credit card, or press any buttons. Find out more about Autocharge.

Where can I find chargers enabled with Autocharge?

Autocharge is active across all of US Applegreen Fast Charge sites.

How much does an EV charging session cost at Applegreen?

There are no subscription or membership costs with Applegreen Fast Charge. You are charged only for the kilowatt hours (kWh) you use. The cost per kWh is displayed on the charger.

PLEASE NOTE: This price is subject to change at short notice to reflect the cost of energy and development costs. All prices include taxes and fees.

The session cost is calculated by multiplying the unit price by the number of kWh dispensed.

For example: The fast charger you’re using has dispensed 25.75 kWh and the price per unit is $0.59/kWh. This means the amount you will pay is 25.75 multiplied by 59c, which comes to a total of $15.19.

Will I be able to get a receipt for my charging session?

Right now, unfortunately, we are not able to provide receipts automatically in the US. But we are working on it and hope to have it available soon.

However, if you use the Applegreen Fast Charge app to begin your charging session, you can access the invoice for it. You can also get receipts as an app user by emailing customersupport@applegreenfastcharge.com or calling +1 888 557-7099.

What if I can’t disconnect the charging cable from my vehicle?

Please read the instructions shown on the charging station and check to make sure the session has finished before trying to remove the cable.

Each vehicle is different and has its own requirements for disconnecting the charging cable. Follow the procedure recommended by your vehicle manufacturer.

Here are some steps you can take if you think the charger cable is stuck:

1. Push the cable firmly back into the vehicle.
2. Make sure the charging session has ended via the charging station or on the screen inside your vehicle.
3. Lock and unlock your vehicle.

Once you have successfully removed the charging cable, return it to the holster on the charging station.

What connectors/plugs are Applegreen Fast Charge stations fitted with?

Our ultra-fast chargers are fitted with CCS and NACS connectors.

Does Fast Charge work with Tesla vehicles?

Our site locations in NY, NJ, PA, OH and DE have NACS connectors that are all compatible with Tesla.

What if my EV is not charging as quickly as I expected?

Our ultra-fast chargers communicate with your EV to select the most appropriate charging rate.

Charging speeds may vary due to battery charge level, current use of the charging station, and climate conditions. Your vehicle charges faster when the battery is at a lower state of charge, while the rate of charge slows as it fills up.

Each EV has a unique charging curve, which limits the amount of charge the battery can accept at various states of charge. The control systems in the vehicle will automatically reduce the charging speed as the state of charge increases. In most vehicles, it slows down dramatically after the 80% charge level is reached.

What if the charger displays the not in-service indicator?

If the not in-service indicator is shown, or the screen says the charger is under maintenance, the unit cannot be used at that time. Try using another charger on site if one is available.

How can I report an issue at an Applegreen Fast Charge location?

There are 3 ways you can get in touch:

1. Email us at customersupport@applegreenfastcharge.com.
2. Call us on US +1 888 557-7099.
3. Report the issue using the Fast Charge app.

We’ll need you to let us know:

• The Applegreen Fast Charge location

• Which charging unit there is affected

• A brief description of the issue or problem you have experienced

How do I contact Applegreen Fast Charge?

You can reach the Fast Charge team by phone or email.

1. Email us at customersupport@applegreenfastcharge.com.
2. Call us on US +1 888 557-7099.